Terms and conditions

Terms and Conditions

1. Legal Status

We operate under license number 8048/JAZ2023-003 issued by the Curaçao Gaming Control Board, a regulatory body established on the island of Curaçao. Our operations are subject to and governed by the laws and regulations of Curaçao.

We confirm that we have been allowed to operate in the Netherlands under our international license, providing access to Dutch players with reliable gameplay.

2. Registration and Login Process

To register for an account on our website, users must follow a step-by-step process:

• Click "Sign Up"
• Enter email/password
• Select EUR as their preferred currency
• Confirm via email or social login (Google/Telegram)

Users will be required to complete the KYC/ID verification process prior to initiating any withdrawals.

Our system enables instant activation of accounts after successful completion of the registration process and email confirmation.

3. Games and Software Providers

We offer over 5,000+ games from renowned software providers including Pragmatic Play, NetEnt, Evolution, Nolimit City, and Hacksaw Gaming (which are not ANJ licensed but comply with MGA/UKGC requirements for certain titles). Our game selection includes slots, live casino, crash games, table games, and sports betting.

4. Bonuses and Promotions

We offer various promotions to our users including a welcome bonus:

• 100% up to €500 match deposit
• 150 free spins on Book of Dead

The welcome offer is available in EUR for Dutch players under the standard terms.

To activate the welcome bonus, users must meet the minimum qualifying criteria and use one of the following methods:

• Deposit at least €20 using one of our approved payment methods.
• Select "Take Bonus" or enter the promotion code BETANIC500 during their first deposit transaction.

Our bonuses come with specific wagering requirements:

• 35 times the bonus amount + initial deposit
• A maximum bet limit of €5 applies

5. VIP and/or Loyalty Program

To reward our valued users, we operate a loyalty program that awards points for every €10 wagered on our games.

Users can redeem their accumulated points in cash or apply them towards automatic weekly cashback:

• 5% - Bronze tier
• 10% - Silver tier
• 15% - Gold tier
• 20% + personal manager services for Platinum members

Points will reset monthly, and manual request is required to claim any loyalty rewards.

6. Payment Methods and Banking Terms

We offer a variety of payment methods for users to deposit funds onto their account:

• Visa/MC: instant deposits with no fees
• BTC/ETH/USDT cryptocurrency (€10-€5000), also available immediately at zero cost

Users can withdraw their winnings using the following options:

• Bank transfer/Crypto: €50-€10,000 processed within 1-3 days at a negligible fee.

7. Key Terms and Conditions

Certain conditions apply to our services, including but not limited to the wagering requirements for bonuses (35x), maximum bet limit of €5 on slots and table games with a contribution rate of 100% or less respectively.

Users can customize their deposit limits daily/weekly up to a default threshold of €1,000 in a single day. For withdrawal purposes:

• Users are eligible for one payout per week up to €5,000
• Maximum monthly cashouts amount to €20,000

Accounts may be restricted if users exhibit any suspicious behavior or fail to meet minimum thresholds.

8. Mobile and Technical Features

Our website is optimized for mobile use with a dedicated progressive web app that enables fingerprint login for easy access:

• Light/Dark theme options available on all devices
• Intuitive navigation menu helps streamline user experience

Registering through our PWA will follow the same process as desktop registration, including support for one-tap social login.

9. Security and Fair Play

Our commitment to security is ensured by implementing a robust system of data protection with 256-bit SSL encryption provided by Cloudflare.

We employ an independent Random Number Generator (RNG) certified by iTech Labs ensuring fair play throughout our games, including those that operate under the principle of provable fairness like Aviator crash game.

If you experience issues or require assistance, please contact us using:

• Live chat
• Email

Please note that our response time may vary but we strive to address your concerns within 1-24 hours. Our customer support is available 24/7 and supports English & Dutch languages.

10. Responsible Gambling Features

To ensure responsible gaming practices among users, we provide the following tools:

• Deposit limits: daily/weekly customizable thresholds
• Time-outs: from 24h up to six months based on user preference
• Permanent self-exclusion option available at any time

We offer direct links to external resources for those seeking help with problem gambling including Cruks.nl and SOSspelen.nl in the Netherlands.

11. Advantages and Disadvantages

Our platform boasts an impressive range of benefits:

• Support for cryptocurrency transactions
• Extensive library featuring various popular titles from top developers
• Cashback offers available on a regular basis

However, potential drawbacks include:

• Lower rating among reviewers concerning safety concerns
• Slower customer support resolution compared to other operators.

12. General Casino Information

Our platform was launched in 2023 under the brand Betanic Casino by Medium Rare N.V., licensed and regulated as per Curaçao laws and regulations.

We cater our service predominantly towards European markets including, but not limited to:

• Netherlands
• Germany
• Most other EU territories except for restricted countries

Betanic casino operates its operations from a base located in the jurisdiction of Curaçao.